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Microsoft can go Fuck itself...

SoupNazzi

Shared on Sat, 12/29/2007 - 14:29
I'm pissed.

I called back on Friday 12/21 to request a coffin for my Elite. "Oh, this is your third repair?" Yes.... "Well then, I'll make sure that the box is shipped out next-day air and the repaired box shipped back to you next day air." Sweet!

I get home on Wednesday 12/26. No coffin.

Ok, I think to myself... probably just a delay because of the holiday.

Thursday. No Coffin.

Friday. No Coffin.

So I call them today, and they show that the box hasn't even left the repair facility yet. WTF!?!?!?

And of course, I get a CS rep located in another country... I'm sorry, but since your repair request is already being handled by a supervisor who is a level over my supervisor, I can't do anything for you.

Please give that supervisor 24-48 hours to call you back, and then expect the box to take another 3-5 business days after that.

GRRRRRRRR... What a crock of shit bullshit.

Fuck you Microshaft.

Comments

LocGaw's picture
Submitted by LocGaw on Sat, 12/29/2007 - 14:52
In store warrantys rock! I never leave without one... You have to give M$ credit though. They are at least doing something about it by repairing it for free. That is a hell of alot more than what Sony did with it's PS2; which was nothing at all... I hope that comes soon for you Soup!
LocGaw's picture
Submitted by LocGaw on Sat, 12/29/2007 - 14:53
Thumbs up for a quality rant BTW!
NotStyro's picture
Submitted by NotStyro on Sat, 12/29/2007 - 17:32
Sounds like typical MS nonsense, Soup.... "We'll send you a box next-day air"... "We lost the request and had to redo it"... "The box must have gotten lost in shipping"... "Who are you? Hmm, we can't find a record in our database..." "Oh, we're sorry, that model is discontinued"... "Thank you, come again!"
budman24's picture
Submitted by budman24 on Sat, 12/29/2007 - 18:27
Yeah they suck. It took me three calls and over 2 hours total to get them to replace my headset.
SixTGunR's picture
Submitted by SixTGunR on Sat, 12/29/2007 - 19:33
Yeah, they can kiss my ass too. They refused to reimburse me for some content I purchased...and I just wanted to re-purchase the same content. The reason they gave me was because I "upgraded" from a 360 Pro to a 360 Elite. What a crock of shit...
ElmanJo's picture
Submitted by ElmanJo on Sat, 12/29/2007 - 19:40
Only took them a week to send the first coffin.... without a UPS packing sticker. Now waiting two weeks for the second maybe with the packing slip this time.
newtizzle's picture
Submitted by newtizzle on Sun, 12/30/2007 - 03:05
the saddest thing about all this though, the ps3 cannot capitolize on any of it. the wii is gaining headway that is more valuable to sony then it is m$. good luck with the new one man.
Nighthawk70's picture
Submitted by Nighthawk70 on Mon, 12/31/2007 - 11:46
Similar shit with me man.. sympathies. See my blog for my debocle..

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