Maybe with Bill Retired...

...MS's Customer Service will improve. Somehow I doubt it.

Run Down:

1st Call - Friday, 12/21. MS: Oh wow, this is the 3rd time your box has broken down. We're so sorry! I'll make sure that a coffin is shipped to you by next day postal, and the return will be shipped the same. Now, to me, this tells me the Coffin will be shipped on Monday, the 24th and be at my house on the 26th-27th. Silly me.

2nd Call - Friday 12/28. No Coffin still. MS: Oh, we're so sorry! Your repair order has been assigned to a supervisor to oversee it personally. Me: Um, so why hasn't the coffin shipped? MS: Well the supervisor is reviewing the problem personally and will be calling you in 24 to 48 hours. Me: Sigh. Sure, whatever.

3rd Call - Thursday 1/3. No Coffin. No call.

MS: Well, I see it's been assigned to a next level supervisor. He should be calling you in 3-5 business days.

Me: WHAT THE FUCK! I CALLED FUCKING TWO FUCKING WEEKS AGO AND WAS TOLD A COFFIN WAS TO BE SHIPPED TO ME NEXT DAY POSTAL. GUESS THE FUCK WHAT? I'VE GOT NOTHING. I CALLED LAST WEEK AND WAS TOLD TO EXPECT A CALL IN 24-48 HOURS. GUESS WHAT? I GOT NOTHING. NOW YOU TELL ME 3-5 BUSINESS DAYS. HONESTLY, FUCKING GIVE ME TO YOUR SUPERVISOR.

MS: ..... ok ..... Supervisor: I'm sorry sir, your repair order is with another supervisor. There really isn't anything I can do as long as it is with a supervisor in a different group. However, I'll make note of your displeasure and make sure you are fairly compensated.

Me: ......... Whatever. I'll be calling again I assume in a few days. Somehow I don't think this "supervisor" is going to call in 3-5 business days.

MS: Thank you for calling MS Customer Support. I hope we have helped you with all your needs today.

Me: HAHAHA... not even close. "click" Douchebags. Don't send me another 1-month free subscription to XBL as fair compensation MS. I don't want it. I still have the 2 cards you sent me for the last 2 repairs. Fuckers.

1/11/08 - Still No Coffin.

4th Call - On hold while CSR checks repair history.  On hold for 20 minutes.

MS:  I'm sorry sir, but this has been escalated to the Service Repair Center.  It's been escalated to the highest level of Supervisor there.  I can't give you and exact time line as to when you can expect a call...

Me Interrupting (cause I'm rude like that when I have to call this many times and wait on hold for going almost 2 hours cumulative now):  I.  DON'T.  WANT.  A. CALL. (not yelling, as I'm at work.  Just firm and to the point.)  I want a frigging coffin to ship my Xbox in for repair!

MS:  Well, I cannot give you a timeline as to when you can expect a box for shipping either.

Me:  No Shit?  I mean, it's only been going on 3 weeks now.  I mean my sister had to help me buy a back-up Xbox just so I can get some time in, although your shitty network has prevented even that from happening.

MS:  ......

MS:  I'm sorry sir.  All I can tell you is that this has been escalated to the highest level of supervisor we have, and that you should expect a call shortly and a box to ship your xbox in shortly.

Me:  Whatever.  I'm not going hold my breath over that.

MS:  Is that all I can help you with today?

Me:  Well, seeing as you didn't really help me...

MS:  Thank you for using Xbox Customer Service.  I hope I've been helpful to you today.

Me:  Click.  Not.  Even.  Close.

***********

Time to head over to the Consumerist and see if I can find a Executive Customer Service Rep number over there.  Those numbers seem to really help since they typically deal up in the VP level of things.

I doubt there is one, but one can only hope.