codemonkey
Shared on Tue, 04/08/2008 - 22:38So, a few days ago I'm out at my local hometown restaurant, T-Bones, and somehow in the busy fuss of leaving I left my credit card or something. Two kids, lots of craziness, noise, people moving to serve folks, I rushed out. A day later I'm paying for groceries and I noticed my credit card (debit) is missing...
Now I have 3 debit cards, for three different accounts, apparently that's highly unusual, but whatever. The one I use for the shared "house account" is where I pay out my gorceries and it was missing. So I used my own account. Of course, I immediately call T-Bones and they tell me they didn't find it, that's not good.
The next day, monday, my wife calls the bank to cancel the card. They put a block on it and require me to call to re-issue. Tonight I'm at the grocery store again (forgot some stuff) and now my debit card is being denied. This is NOT the first time they've screwed up my accounts, typically issuing me cards for one account to find they go to another...they have no idea what to do if you have more than a single account with them... you'd think they'd be all over loving that but apparently it confuses the fuck out of them.
Thinking it bad I use my amazon credit card for $12.00 because my other card was stolen and now my other is being denied. I know in my heart, they fucked up and blocked the wrong card.
I call them, sure as heck, they took my non-stolen card and blocked it yesterday morning when my wife called, all along my stolen card is still active--luckily I found no charges on it. I ask the service guy "so, is it common for you guys to have absolutely no clue what to do when one has more than a single account?" He was pretty honest and said "yes, it's unusual for a customer to have multiple accounts tied to many debits and its easy to screw it up with all the work we've got to do in such a quick period of time."
I'm applaud honesty, but man... either Bank of America has the most confusing user interface for their customer support software or they're hiring the bottom of the barrel in terms of intelligent folk. I mean, you can give them the last four digits of your account number and tell them to add a block to it and they've got a selection of four numbers, only one matches the account in question, and they miss-click and completely destroy the validity of my card?
I'm the type of person that only uses debit cards, I carry 10 bucks to nothing in my wallet... now, not only can I not use my debit card, I can't go to an ATM to withdraw money either, and I believe my account gets charged for using a human teller (some "electronic checking" package). So I've got no money for 5 to 7 days because they went and wrecked my primary card without even double checking?
Not the first time they've totally fucked up our accounts; my wife was issued her debit card which pulled money from MY account, then they re-issued it to her and it still pulled from MY account. The third try, it pulled from her account but no longer worked on our shared "house" account. Apparently having a few things to juggle with big numbers on them in terms of account numbers is just too damn hard....
OH OH, to top it off, when I asked him to block the stolen card he said "what's the number?" And, I'm like "um, I don't know as it HAS BEEN STOLEN." I told him the account number it was attached to but that is no use he said, you need to know the CC# to cancel it or you have to block ALL the cards (yet yesterday they managed to just block ONE of them...albeit the wrong one)
Now I have 3 debit cards, for three different accounts, apparently that's highly unusual, but whatever. The one I use for the shared "house account" is where I pay out my gorceries and it was missing. So I used my own account. Of course, I immediately call T-Bones and they tell me they didn't find it, that's not good.
The next day, monday, my wife calls the bank to cancel the card. They put a block on it and require me to call to re-issue. Tonight I'm at the grocery store again (forgot some stuff) and now my debit card is being denied. This is NOT the first time they've screwed up my accounts, typically issuing me cards for one account to find they go to another...they have no idea what to do if you have more than a single account with them... you'd think they'd be all over loving that but apparently it confuses the fuck out of them.
Thinking it bad I use my amazon credit card for $12.00 because my other card was stolen and now my other is being denied. I know in my heart, they fucked up and blocked the wrong card.
I call them, sure as heck, they took my non-stolen card and blocked it yesterday morning when my wife called, all along my stolen card is still active--luckily I found no charges on it. I ask the service guy "so, is it common for you guys to have absolutely no clue what to do when one has more than a single account?" He was pretty honest and said "yes, it's unusual for a customer to have multiple accounts tied to many debits and its easy to screw it up with all the work we've got to do in such a quick period of time."
I'm applaud honesty, but man... either Bank of America has the most confusing user interface for their customer support software or they're hiring the bottom of the barrel in terms of intelligent folk. I mean, you can give them the last four digits of your account number and tell them to add a block to it and they've got a selection of four numbers, only one matches the account in question, and they miss-click and completely destroy the validity of my card?
I'm the type of person that only uses debit cards, I carry 10 bucks to nothing in my wallet... now, not only can I not use my debit card, I can't go to an ATM to withdraw money either, and I believe my account gets charged for using a human teller (some "electronic checking" package). So I've got no money for 5 to 7 days because they went and wrecked my primary card without even double checking?
Not the first time they've totally fucked up our accounts; my wife was issued her debit card which pulled money from MY account, then they re-issued it to her and it still pulled from MY account. The third try, it pulled from her account but no longer worked on our shared "house" account. Apparently having a few things to juggle with big numbers on them in terms of account numbers is just too damn hard....
OH OH, to top it off, when I asked him to block the stolen card he said "what's the number?" And, I'm like "um, I don't know as it HAS BEEN STOLEN." I told him the account number it was attached to but that is no use he said, you need to know the CC# to cancel it or you have to block ALL the cards (yet yesterday they managed to just block ONE of them...albeit the wrong one)
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Submitted by TheCarnivalAngel on Sun, 04/13/2008 - 03:51