Comcast Makes Me SO ANGRY


Shared on Tue, 12/16/2008 - 10:17

So, now that I have power I get to go back down the path I was going the day before we lost it. Trying to convince comcast that they've broken their agreement with me when I signed up for their service. They offered us Digital HD television for $29.99 plus the rental of some cable cards for my HD Tivo I purchased upon getting their service. Good price, our station selection is fairly limited because I don't want to pay a lot for TV.

DirectTV's best offering for the same service was $60.00. So, we verified with comcast that the package would have all the shows we wanted, basic stations in HD, discovery, history, Nickolodeon and a limited few others. My kids watch a single channel.... Nickolodeon. DirectTV, who I've been with for years, has Nick. When comcast came and installed service we found ourselves without some basic stations, no history, no discovery, no Nick... nothing much.

So, we called them and they said that we're supposed to have Discovery and History but Nick was taken out of the package we bought "a few days ago." We had already installed $300+ of equipment that only works with cable TV, there is no turning back now. Yet, here we are being told the stations we were supposed to get "have moved to a different package." That package is $60.00 and has all types of channels in it (that we don't want/need) - I want the one station I was told I'd have when I bought into this.

Somehow, they managed to sell us into one package than deny us saying we needed to spend DOUBLE to get the ONE channel we actually want. That seems like false advertising, perhaps straight out lying to me. We bought in because we had the stations we wanted, then we're told they don't have the ones we wanted? Hmm.


fatLUNCH's picture
Submitted by fatLUNCH on Wed, 12/17/2008 - 10:56
i know the feeling.. but i will say this for DirectTV.. I got the NFL package and i was told it was going to be in HD.. however it turned out that it wasnt.. so i called and bitched. and they said i had to have the uber fan pack or some crap.. so i bitched some more and said i was never told that. Long story short.. they gave it to me for free... Comcast will only give you a discount if you say you a changing to the competition.. lol
Devonsangel's picture
Submitted by Devonsangel on Tue, 12/16/2008 - 10:23
do you have it in writing?
Automan21k's picture
Submitted by Automan21k on Tue, 12/16/2008 - 10:27
they pulled that same crap with us, except ours was "oh, they told you that price was permenant, but it was actually an introductary price so your $100 per month cable/internet bill is now 180....and in 3 months that will go up to $220....Comcast sucks....but their internet is soOOOOooo fast.
Caesar's picture
Submitted by Caesar on Tue, 12/16/2008 - 11:05
man we pay 120 a month for wide open west cable/internet, ive never had any problems, but the cost of HD is ridiculous. i have comcrap as an option but i here so many nightmare stories i dont think i want to change. the customer service for wow is great and ive never had an outage. damn man, 29 bucks for cable that is pretty cheap, i would think 60 is normal.
FireWtr96's picture
Submitted by FireWtr96 on Tue, 12/16/2008 - 11:37
i am in the same boat. good luck i am going on 2 months dealing with them
codemonkey's picture
Submitted by codemonkey on Tue, 12/16/2008 - 11:43
I'm making some progress, going through ComCastCares on Twitter. He's been more responsive and has explained that I should INDEED have these stations. He's firing signals at it trying to get it to "take." In my desperation I figured up twitter and send him a few messages to get some progress. You can see his updates at

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