XBox Live Support

I’ve been trying to set up an Xbox account for my mom, but haven’t had any luck. Below is the latest e-mail I’ve sent to support in my mom’s behalf. If anybody has any suggestions as how to fix this problem, please let me know. Obviously, Microsoft’s “finest” lacks the expertise to fix it.

This is my fifth attempt to get this problem resolved. I have been having trouble setting up a new account on XBox Live.

1. I tried to set up an account through the XBox, but I couldn't connect to live. I ran the system test and passed all tests except for the "XBox Live" test.

2. I contacted a support rep who kept asking me for my account information. Since I didn't have an account (because I couldn't connect), I didn't have any information to give him. However, he continued to ask repeatedly, so I hung up.

3. I called again. This rep was more of the same, but eventually I was able to get a little further. In the end, she said she was transferring me to "people who knew more then she did." After 15 minutes of waiting on hold, I hung up.

4. I called a third time. This time the rep told me to set up the account through XBox.com and that the Live service in my area was having some issues. I found this hard to believe since other people I knew in the same area weren't having issues at all. Anyway, the rep told me to set up the account and do a gamertag recovery. I set up the account, but since I can't connect to Live I can't recover the gamertag.

5. I contacted XBox yet again, this time through e-mail. This was on Monday, but I haven't heard anything back yet.

6. I am now paying for a service that I can't use and am highly pissed off. I've been trying to get on Live for over two months now and either the XBox reps aren't willing to help or just don't know how to help. I'm beginning to wonder if any of you people even own your own XBox. The Playstation3 is looking better and better.

7. This is my fifth time contacting your reps. If this situation isn't resolved soon, I'm really going to raise some hell.