I guess...

I recieved the report of why we had to fix the parts report. I anticipated this response and was albe to jump on it with a well rehearsed come back.

The response was, "I was never trained to do that".

The reply:

*He entered all the parts in the right library and in the right area.

*He used the part numbers on the invoice, which was mostly correct.

*He correctly recorded the PO# and recived all line items as they were on the invoice.

*In the computer, mechanicaly, everything he did was flawless.

*However, I have to make assumptions when I train people that they have some skills that are required to do this job. Skills like being able to read at a 6th grade level and be able to perform basic addition.