MS Warranty Change

J
JRock3x8

You would think I have nothing to do today the way I'm blogging...good grief.


Something about this smells wrong...I bought a launch console which died June 06, got it fixed for free under their first warranty revision, then I called to get the extended warranty and they said my warranty had been extended to June 07.  If you read below, you would think I would have cause for concern.  Anyone have any 2old2play-based failure rates on the 360?  I wanna say OMM's rate is like 25%.  Believe it or not, someone in our group is actually keeping a record of this...


 


Microsoft intros more Xbox 360 warranty changes
Donald Melanson Apr 3, 2007 11:04 AM  -  Show original item


Filed under: Gaming


It seems that Microsoft has found yet more room for improvement with its Xbox 360 warranty, following up last December's extension with a new round of changes today The big news this time 'round is that the company's now offering free shipping on all consoles sent in for repair, with Microsoft also sending a pre-paid shipping container to you after you put in your request for service. For consoles repaired within the original warranty period, Microsoft will now either kick back the balance of your warranty onto the repaired console, or give you an extra 90 days, whichever is longer. Those sending their console in for repair outside of the warranty will still have to pay for the repairs, of course, although Microsoft will give you a full one year warranty on the repaired console. While we're all for better service, we just hope they aren't doing this in anticipation of a rash of Elite returns.


[Via Daily Tech]
 

Comments (3)

C
CapnHun·
Umm actually I think the failure rate was more like 33%.
T
TheCrazyPerson·
The bad news is when you send it in for repair you lose any downloaded games you had and they do not reimburse you for them. :( \r \r But at least your system if fixed! :)
J
JRock3x8·
crazy u should not be sending them yer hard drive unless it's broken. they even tell you about 20 times to pull the hard drive off before you send them the unit.