I have no real internet
So my modem has been going on and offline every 10-29 min for the last month or so. i have had 2 modems, 3 routers, 18 service calls, 1 new line, and 2 technicians to my condo. Each time I try to get something fixed, the problem only gets worse. Whats more annoying is I dont get to play many online games anymore. Sure there is still WoW but even that is getting to be a pain to play. I dont dare play on XBL because getting dropped means I have to reboot all my devices and its just a complete pain in teh ass. Even working on the site has become impossible with every other attempt to connect is met with a disconnection notice.
So why is it so hard to get some real technical assistance with companies like Comcast. Why do I have to re-tell my story to a different person every time I call? Even while writing this blog I had to reboot my modem 2 times! The sad part is that Comcast is pretty much a monopoly in Chicago, I have no other way of connecting to the Internet unless I want to pay DSL costs of $150 a month. So here I sit with no connection, no options, and no resolution in sight. Its sad to say this, but as a person who relies on the Internet for his lively hood, I am almost forced to move if the issue doesn't get resolve. The whole thing makes me want to punt a kitten.
/end rant
Comments (15)
Dude,\r
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That's where you've been. Want me to come kick someone in the junk? \r
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Honestly J hope you get it fixed soon.\r
I had a similar problem with Cox, tried 2 seperate modems and had techs out numerous times to no avail. Finally just went and bought another new modem as a last resort, and it worked. You may just have 2 bum modems like I did, maybe QC on those things is just horrible.
It happens to all of us at one point or another. I had this issue with my service provider about a year ago. I had to wait out like three to four months until it was resolved. Luckily their service has been impeccable ever since. Plus they gave me a higher bandwidth thanks to my patience and profane language over the phone with technicians.
Brian Roberts, CEO\r
Comcast Corporate Office\r
1500 Market Street\r
Philadelphia, PA 19102\r
215-981-8497\r
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brian_roberts@comcast.com\r
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Carpet email bomb them:\r
http://consumerist.com/consumer/how-to/how-to-launch-an-executive-email-carpet-bomb-259713.php\r
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Comcast Executives:\r
david_cohen@comcast.com, ralph_roberts@comcast.com, marlene_dooner@comcast.com , marlene_s_dooner@comcast.com, leslie_a_arena@comcast.com, leslie_arena@comcast.com , daniel_j_goodwin@comcast.com, daniel_goodwin@comcast.com, payne_d_brown@comcast.com , payne_brown@comcast.com, kerry_knott@comcast.com, joseph_w_waz@comcast.com, joseph_waz@comcast.com, victoria_clarke@comcast.com, jim_coltharp@comcast.com, sena_fitzmaurice@comcast.com, susan_gonzales@comcast.com, brian_kelly@comcast.com, melissa_maxfield@comcast.com, cindy_parsons@cable.comcast.com, eilene_vaughn-pickrell@cable.comcast.com, theressa_davis@cable.comcast.com , kelle_maslyn@cable.comcast.com, ray_child@cable.comcast.com, steve_kipp@cable.comcast.com , lurlean_davis2@cable.comcast.com, tom_yates@cable.comcast.com, helen_bell@cable.comcast.com, bob_curtis@cable.comcast.com, jim_beletti@cable.comcast.com, greg_aschenbach@cable.comcast.com, lori_kohler2@cable.comcast.com, ralph_roberts@cable.comcast.com, joseph_collins@cable.comcast.com, decker_anstrom@cable.comcast.com, sheldon_bonovitz@cable.comcast.com, michael_sovern@cable.comcast.com, kenneth_bacon@cable.comcast.com, jeffrey_honickman@cable.comcast.com, brian_roberts@cable.comcast.com, jeff_shell@cable.comcast.com, sherman_henderson@cable.comcast.com, george_roberts@cable.comcast.com, derrick_clark@cable.comcast.com, esl_corp@cable.comcast.com, stephen_burke@cable.comcast.com, david_watson@cable.comcast.com, john_schanz@cable.comcast.com, william_connors@cable.comcast.com, michael_doyle@cable.comcast.com, john_ridall@cable.comcast.com, bradley_dusto@cable.comcast.com, bill_connors@cable.comcast.com, douglas_gaston@cable.comcast.com, kevin_casey@cable.comcast.com, brian_roberts@comcast.com, john_morabito@comcast.com, kim_scardino@comcast.com, joe_waz@comcast.com , audit_committee_chairman@comcast.com, smbonovitz@duanemorris.com, ralph_j_roberts@comcast.com, julian_a_brodsky@comcast.com, julian_brodsky@comcast.com, roger_paul@cable.comcast.com, marc_broadnax1@cable.comcast.com, wayne_hall@cable.comcast.com, charlie_kennamer@cable.comcast.com, andrea_agnew@comcast.com, brooke_manbeck@comcast.com, jerome_espy@cable.comcast.com, marybeth_schubert@cable.comcast.com, mark_apple@cable.comcast.com, darcy_rudnay@comcast.com, darcy_rudnay@cable.comcast.com, jennifer_khoury@comcast.com, jennifer_khoury@cable.comcast.com, jenni_moyer@comcast.com, jenni_moyer@cable.omcast.com, charlie_douglas@comcast.com, charlie_douglas@cable.comcast.com, john_demming@comcast.com, john_demming@cable.comcast.com, sena_fitzmaurice@cable.comcast.com, colleen_rooney@comcast.com, colleen_rooney@cable.comcast.com, corporate_communications@comcast.com, shawn_feddeman@cable.comcast.com, eastern_press@cable.comcast.com, rich_ruggiero@cable.comcast.com, reg_griffin@cable.comcast.com, erica_smith1@cable.comcast.com, elizabeth_mars@cable.comcast.com, andrew_c_johnson@cable.comcast.com, david_johnson@cable.comcast.com, dave_johnson@cable.comcast.com, sherman_peterson@cable.comcast.com, steve_burke@cable.comcast.com, peter_golfinopoulos@cable.comcast.com, jim_bellamy@cable.comcast.com.com, john_colucci@cable.comcast.com, bobillinois_cole@cable.comcast.com.
Why is DSL so expensive? I have both here, DSL and Comcast and I switched to Comcast because they're too expensive in my opinion for the stingy amount of bandwidth they want to give you for the price especiall upload speeds. 700k upload with comcast here costs 80/month. Where as DSL with 700k up it's only 30/month. Sure DSL doesn't give me as much downstream speed but really, do you need anything faster than 2meg if you're not a software/movie/music pirate? I hate comcast.\r
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Also not sure how your sprint coverage is out there but their data network is fast, broadband speeds almost. Might want to check that out if you totally reach the end of your rope with comcast.
long story but after months of signal loss with comcast to which they blamed us. after trouble shooting and being slightly indignant I learned about an amp problem they where hoping no one would know of after fixing the issue one tech spilled its a NATION wide issue with comcast and unless you directly ask to test the amps in your line their default response to an \"UNKNOWN\" signal issue is ITS YOUR FAULT !! lol our amp problem was in an amp box in different town!!! not an easy fix however they did do it after several attempts at telling me there wasnt a signal issue at their end..... MY ASS!!@!
I've got Comcast in Wicker Park, and had similar problems when I first signed up a few years ago. After a few weeks, they worked out their problems, and It's been surprisingly solid since then. \r
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AT&T is supposed to have decent DSL here, and you might even get some kind of package deal with your iPhone plan.(?) Otherwise, I hope Comcast gets their shit together for ya.
I agree with nae, J...Those fuckers probably only tested your stuff, and the problem probably lies in a signal amplifier or \"pump\" station. Tells those cock bags, they have been out x amount of times to check your stuff, and the problem still exists...They now need to check there shit (hardware) that sends the signal to you.\r
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God damn Comcocks...