Gimme Some Sugar

Here is what a Microsoft supervisor offered as compensation for the six weeks I've been without my console:

Viva Pinata

Kameo

Project Gotham Racing 3

Xbox Live Arcade

Wow, games that I already would have bought or that I could find in the bargain bin if I wanted them. Gee, thanks. Generosity knows no bounds.

And I was told that there was no higher level supervisor that I could speak to because that was against company policy so I guess the message is clear: Take it or leave it.

Coincidentally, Wired has an article on why customer service sucks. Certainly looks like its the Microsoft model. Here's the link.

http://www.wired.com/culture/culturereviews/magazine/16-02/su_customer_service